Aug 30, 2023

What Is Gamification & How Can It Improve Your Loyalty Program

Ellie Bradford
August 30, 2023 transforms traditional loyalty programs by infusing gamification, elevating customer engagement with customized experiences, fun, and rewards, outshining competitors.


As businesses race to keep up with ever-shifting customer expectations, loyalty programs have taken on a new dimension. They've evolved beyond the conventional into immersive and interactive experiences. 

One powerful approach in this transformation is gamification – the infusion of game elements into loyalty programs. In fact, for the second year in a row, gamification was voted as one of the industry's most influential trends in 2023. 

In this blog, we'll delve into the concept of gamification and its remarkable synergy with our Loyalty Tiers. Together, they create an exciting blend that can reinvigorate your business in a multitude of ways.

Gamifying Loyalty Programs - A Winning Strategy:

“Brands that incorporate gamification into their customer engagement strategies see a 47% rise in engagement, a 22% rise in brand loyalty, and a 15% rise in brand awareness”

Games have a universal charm. They tap into our desire for rewards, fuel our competitive instincts, and trigger the timeless fear of missing out. These very elements are what makes gamification such a hit in loyalty programs.

What Is Gamification?

Gamification is a strategy that applies elements of game design and mechanics to non-game contexts, such as loyalty programs, to enhance engagement and participation. It leverages the innate human desire for competition, achievement, and rewards to motivate individuals to interact with a product, service, or program.

In essence, gamification taps into psychological principles that drive human behavior, making loyalty programs more enjoyable, motivating, and interactive. By incorporating game-like elements, businesses can cultivate stronger customer loyalty, drive increased participation, and ultimately achieve their marketing and retention goals.

How To Gamify Your Loyalty Program with

1. Points & Rewards: Gamification often involves assigning points or virtual currency for various activities within the loyalty program, such as making purchases, leaving a review, referring friends, or completing surveys. Users can then redeem these points for rewards, creating a sense of achievement and motivation to earn more points. Point-based loyalty programs can boost customer retention & drive revenu

2. Progress Tracking: Gamified loyalty programs often provide users with visual progress indicators, showing how close they are to reaching the next level or unlocking a reward. Send progress emails to your customers of how far they are to reaching the next tier and maybe what they can do to get there. 

You can track the progress of each and every customer and how far they are to the next tier with our tier progress scale. This sense of progression keeps users engaged and motivated to reach their goals.

3. Competition & Leaderboards: Leaderboards display the performance of users, fostering healthy competition among participants. People are often motivated to climb the ranks and be recognized as top performers. 

Our Affiliates program empowers you to recognize and incentivize top-performing individuals who excel at promoting your business. It enables you to efficiently track their performance, providing you with valuable insights into the critical success factors of your affiliate program.

This data, in turn, can be leveraged to advise your highest-performing Affiliates on their journey towards becoming the number-one affiliate or the top brand ambassador. This fosters a sense of healthy competition, further strengthening your brand.

4. Personalization: Gamification can tailor challenges and rewards to individual user preferences and behaviors, making the experience more relevant and engaging for each participant.

Enhance your brand's growth efficiency by elevating the overall customer experience through personalized loyalty programs. Delivering such personalized programs is the essential factor in driving growth for your brand.

 Here's why it's a game-changer:

  1. Increased Participation: Gamification grabs your customers' attention. People love challenges and rewards, so they actively participate in loyalty programs that offer these elements. 

    For instance, advancing through loyalty tiers stimulates engagement, active participation, and a heightened connection to the brand, all of which contribute to the brand's improvement and the reinforcement of customer loyalty.
  1. Higher Engagement: Brands that incorporate gamification into their customer engagement strategies see an increase in engagement by half. It's no secret that customers love to engage with fun and interactive content. Gamification keeps them hooked and invested in your brand.

    With, you can create special rewards like giveaways, friend referral challenges, or simple action-based incentives. Making these rewards fun and game-like will encourage more people to get involved with your brand.

  1. Enhanced Brand Awareness: Gamified loyalty programs not only engage participants but also encourage them to share their experiences, spreading the word about your brand.

    For example, you can offer incentives to your customers for following your social media account. This will not only amplify your brand's connections with your clientele but also provide them with an easily attainable reward, initiating their point accumulation and intensifying their excitement for the game. By offering a range of different ways customers can earn points, your customers can pick and choose how they redeem, which action-based reward is most appealing or suited to them.

  1. Drives An Emotional Connection: Gamification triggers emotional connections, boosting loyalty through the brain's reward system. 

    Successful participation in a loyalty program's game-like elements elicits feelings of accomplishment and the release of dopamine, fostering increased loyalty and deeper engagement with the company.

How To Gamify Your Program With Loyalty Tiers

Loyalty tiers are a crucial component of gamifying a loyalty program. They divide customers into different levels based on their engagement and purchases. offers customizable loyalty tiers, making it easier to create a unique and rewarding experience for your customers. And, in turn, increasing sales. 

To ensure the loyalty of your most cherished customers, it's essential to provide them with special offerings. Offer exclusive discounts and access to events to make them feel valued and appreciated. Moreover, coupling this sense of exclusivity with a clear goal, such as tracking their progress toward the next tier, amplifies their engagement in the program and strengthens their loyalty to your brand

Here's How Loyalty Tiers Complement Gamification:

  • Sense of Achievement: Advancing through loyalty tiers provides customers with a sense of achievement and satisfaction. It's like leveling up in a game, and people love to see progress.
  • Friendly Reminders: Loyalty tiers keep customers engaged by reminding them of the rewards they can unlock at the next level. This re-engagement can reignite their interest in your brand.
  • Foster Healthy Competition: If you implement leaderboards, customers will compete to rise through the tiers, resulting in increased engagement and a sense of community.
  • Something to Strive For: Tiers create a sense of urgency and purpose. Customers will actively work towards achieving the next tier, leading to more interactions and purchases.

Gamify Your Loyalty Program To Increase Participation & Engagement

To sum it up, gamification is a game-changer when it comes to enhancing your customer engagement strategy. It's not just about providing rewards; it's about creating memorable and enjoyable experiences for your audience. With's tools and features, you have the flexibility to craft a gamified loyalty program that suits your brand's unique needs.

By infusing elements of fun, challenge, and rewards into your loyalty program, you can capture the attention of the elusive Gen Z and Millennial demographic, and set yourself apart from competitors offering the same old loyalty programs.

In a world where traditional loyalty schemes are losing their appeal, it's time to rethink your strategy. Embrace gamification, and watch your business thrive in the digital age. Your customers will not only remain loyal but also become passionate advocates for your brand, forging lasting connections that stand the test of time.

Ready to level up your experience with gamification? Get started with our free trial today and see the difference!